This Course satisfies part of the State of California, Bureau of Security and Investigative Services, continuing training requirements and has two subjects, each one with its own final examination. The first subject is Officer Safety. The second subject is Handling Difficult People. You must complete both subjects in order to successfully complete the Course and receive a Certificate of Completion. Eight hours of training credit (four hours for each subject) is granted for this Course.

You can take a break from the training Course after completing any section, and then restart the training where you left off.

COURSE OVERVIEW

SUBJECT 1, OFFICER SAFETY

1. Threat Assessment
2. Subject Contact
3. Safety Awareness
4. Blood Borne Pathogens
5. Environment / Hazardous Materials

SUBJECT 2, HANDLING DIFFICULT PEOPLE

1. Communications
2. Conflict Management
3. Speaking Constructively
4. Valuing Diversity
5. Negotiating
6. Verbal Diffusion