This Course satisfies part of the State of California, Bureau of Security and Investigative Services, continuing training requirements and has two subjects, each one with its own final examination. The first subject is Communication and its Significance. The second subject is Public Relations. You must complete both subjects in order to successfully complete the Course and receive a Certificate of Completion. Eight hours of training credit (four hours for each subject) is granted for this Course.

You can take a break from the training Course after completing any section, and then restart the training where you left off.

COURSE OVERVIEW

SUBJECT 1, COMMUNICATION AND ITS SIGNIFICANCE

1. Internal
2. Protocols Pursuant to Contact (Who to Contact & When)
3. Radio / Monitors
4. Other Technology
5. External
6. Emergency/ First Responders
7. Medical Personnel
8. Police / Sheriff / Other Enforcement
9. City Services / Government Services

SUBJECT 2, PUBLIC RELATIONS

1. Recognizing Gender & Racial Harassment & Discrimination
2. Respect
3. Stereotyping
4. Attitude
5. Verbal Skills / Crisis Intervention
6. Introduction to Diversity
7. Substance Abuse & Mental Illness
8. Ethics & Professionalism
9. Appearance
10. Command Presence
11. Proper Conduct